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Privacy Policy

Last Updated: July 14, 2025

This Privacy Policy explains how Aerobeeswax ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website [www.aerobeeswax.com] (the “Site”) or purchase our products and services. By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and technical information in several ways, including when you place an order, browse our site, or contact us. This may include:

a. Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party gateways)
  • Purchase history
  • Account login details (if you create an account)

b. Technical & Usage Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited and time spent on site
  • Referral URLs
  • Cookies and tracking technologies

c. Information from Third Parties

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)
  • Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)
  • Delivery partners (e.g., DHL, UPS, FEDEX, Royal Mail, DPD)

We do not collect or store any sensitive personal data (e.g., race, religion, health, etc.).

2. How We Use Your Information

We use your information to:

  • Fulfil and manage orders, deliveries, and returns
  • Provide customer service and respond to inquiries
  • Send order confirmations and shipping updates
  • Create and manage user accounts (if applicable)
  • Improve our products, website, and customer experience
  • Send marketing communications (only with your consent)
  • Prevent fraudulent transactions and secure our platform
  • Comply with legal obligations

3. Legal Bases for Processing (UK & EU GDPR)

We rely on the following legal grounds to process your personal data:

  • Contractual necessity – to fulfil orders or provide requested services
  • Legal obligation – for tax, accounting, or regulatory purposes
  • Legitimate interests – e.g., to improve the Site or prevent fraud
  • Consent – for marketing communications and optional cookies

4. Sharing Your Information

We only share your personal information with third parties where necessary:

  • Platform provider – Odoo
  • Payment processors – such as  Stripe, or PayPal
  • Delivery partners – DHL, UPS, FEDEX, Royal Mail, DPD, or other couriers
  • Marketing tools – Meta, Google Ads, Klaviyo (if used)
  • Analytics tools – Google Analytics, Meta Pixel
  • Legal or regulatory bodies – if required by law or to protect our rights

We never sell your personal data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable basic site functionality
  • Remember your preferences
  • Analyse site traffic and usage patterns
  • Offer targeted ads (only if consent is given)

You can control cookie settings via your browser or by using a cookie consent tool on our website. Some cookies are strictly necessary and cannot be disabled.

You can view our Cookie Policy for more information.

6. Marketing & Communication Preferences

If you subscribe to our emails, we may send you promotional messages about our products or updates. You can:

  • Opt out by clicking “Unsubscribe” in any marketing email
  • Adjust preferences in your account settings (if applicable)
  • Email us directly to withdraw consent

We will not send you marketing communications without consent (if required by law).

7. Your Rights

Depending on your location (UK, EU, or California), you may have the right to:

  • Access – request a copy of the personal data we hold
  • Rectify – correct inaccurate or incomplete data
  • Delete – request we erase your personal data
  • Restrict – limit how we process your data
  • Object – to certain uses, including direct marketing
  • Portability – request your data in a machine-readable format
  • Withdraw consent – where applicable, without affecting prior processing

To exercise any of these rights, contact us at:

support@aerobeeswax.com

8. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes
  • Enforce agreements

For inactive accounts or unused data, we apply deletion or anonymisation after a reasonable period.

9. Data Security

We use reasonable security measures to protect your personal data, including:

  • HTTPS encryption
  • Secure third-party payment systems
  • Access control and data minimisation

However, no internet transmission is ever 100% secure. You use the Site at your own risk.

10. International Data Transfers

Our services are hosted on Shopify, which may store data in countries outside your own (including Canada and the United States). We ensure all transfers comply with UK GDPR and EU GDPR through appropriate safeguards, such as Standard Contractual Clauses (SCCs).

11. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect or store personal information from children. If we become aware of such data, we will delete it immediately.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please read their policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly. The date of the most recent update is shown at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

support@aerobeeswax.com

124 City Road, London, ENG, EC1V 2NX, GB